|School Store FAQ's|
When will information be posted about all books for Fall 2014?
The book list will be posted Monday August 18th by 8:00 a.m. This is the same day the book sale opens. I require that much time to make sure all received orders are correct, that all pricing is correct, and any changes from publishers have been approved by the appropriate faculty.
Why isn't a certain book on the Used Book List?
Either the book is not being used again (a choice made by the departments), the publisher has indicated it is going to a new edition, or it does not fall into Hopkins standards for used books. The spirit behind the Used Book list is primarily to try to save parents money on the big textbooks they bought last year, and save money for parents buying the same textbooks this coming year. Books which tend to be damaged after two years of use, English books, workbooks, lab books, etc. may very well be used again this fall, but simply do not belong on the Used Book List. We appreciate your understanding.
How do I know which books I can purchase off the Used Book list?
You need to match the course list received by the scheduling office to the Used Book list. For example, if you have a child entering 9th grade, and the course list says Biology, then you look on the Used Book list for Biology. The information for that book is listed. You can then opt to consult our Seller List, or try to find the book online. If you are not sure if your course is represented, it probably falls into the category of the quesiotn above, but you can certainly email me with questions.
How do I use the Seller List?
Once last year's families saw that the books they used are eligibel for being sold, they send me the information about what books they want to sell, the condition, and the price. Once you know what books you could buy used, you can click on this list and scroll through to see who is selling the book you want. You then contact that person and make arrangementd for purchase. I do check to make sure people send me the correct book informatioon before I add them to this list, but I have no more to do with these transactions once I post. It is up the family buying to make sure the ISBN matches and that they are buying the correct book.
What if a book shows up on the Fall 2014 list August 18th, but it was not on the Used Book list?
Again, we only post information on books that we know in our experiece withstand heavy use, or are not written in or annotated. For example, you may own a lot of English books being used again this fall, or own a soft cover textbook, etc. but these books are not posted on the Used Book list, and will not be posted on the Seller list. If you want to buy or sell these books, that is your own decision.
How long will the Used Book list/Seller lists be availbale?
We will remove these lists on the first day of school.
What are the book sale hours?
IMPORTANT - THERE HAS BEEN A SCHEDULE CHANGE SO WE CAN BE OPEN ORIENTATION!!
The new hours are:
Monday, Wednesday, and Friday the week of August 18 from 8:00 a.m - 2:00 p.m.
Tuesday and Thursday the week of August 18 from 1:00 p.m – 6:30 p.m.
Monday and Wednesday the week of August 25th from 8:00 a.m – 2:00 p.m.
Tuesday, August 26th from 1-6:30
We will be closed Thursday, August 28th to move from Thompson to our regular location in Heath Commons, 2nd Floor
We will be open Friday, August 29th (Orientation Day) from 8:00 a.m - 2:00 p.m (in the school store)
What if I cannot come to Book Sale?
We are open in the school extended hours the first week of school to accomodate those families who were not able to come to book sale, or need to return or exchange books.
How do I know what section I am in for English?
The scheduling office does not have section numbers on your course lists. On August 18th, you have to contact me for this information, via email or phone. I will give you the section number for your child at that time. It is very important to buy the books that match your section number, as English teachers vary their books in most grades. The only exception is or 8th grade, all teachers have chosen exactly the same books, so you will not need to call for section numbers if you are entering 8th grade.
How do I process returns or exchanges?
Understandably, many people do choose to shop online to try to find better prices on books. Hopkins Bookstore can only offer refunds or exchanges to those who have purchased books directly from us. It is very important if you shop at our book sale that you keep the receipt. If you do not have a receipt, I cannot offer you a refund.
Should I write my name in my books?
Not right away! Sometimes, our scheduler has to switch students to different sections, so they may wind up needing different English books. Sometimes, a teacher (this mostly applies to English) may decide to change an edition, or drop a book from their course list. So, returns, not only from Hopkins Book Store but most other vendors are not possible if the book is written in. Please wait to write your name in your book until you are sure you are keeping it and that your teacher is not changing anything. At that point, as books are worth a lot of money, we absolutely do advise you to write your name in it.
What forms of payment are accepted at Hopkins Book Store?
We accept cash, checks and all major credit cards. We do not accept debit cards that do not have a major credit card logo. Credit card gift cards are sometimes not accepted by our machine, so we do not recommend those, as there is a good chance we will not be able to process them. Returned checks are subject to fees from one's bank as well as a fee from Hopkins School. Finally, returns are processed as follows: If paid by credit card, we need to credit the card used for the purchase. If a refund is required on a transaction made by check or cash, you will receive a refund check from our business office within two weeks.
Once school starts, can my child return books without my being present?
Yes, we understand the regular store hours do not allow for parents to handle book returns. If your child brings me the books and receipt, I can call for the credit card number to credit the return to, or I can process the refund information for a check or cash payment over the phone as well.
How long do I have to return books?
I close returns one week after the last day for add/drop is announced.
Thank you, and please contact me with any questions or concerns via email at email@example.com
Tracy Bray, Hopkins Book Store Manager